The incumbent works closely with Club Avenue Lounge Manager to drive seamless operation and quality assurance of membership scheme, and to achieve business goals.

Job Duties

• Drive customer centricity in standard operation procedure design, e.g. new member registration flow, UAT of members’ touch points including mobile app, and reward redemption or receipt registration process.
• Work closely with Marketing and Operation so as to provide support in tapping business opportunities, e.g. recommend segments of members for frontline to call or managers to invite members to events or programs, to cross sell or upsell to other brands/ categories, prepare scripts for marketing programs or events; and track events RSVP and show up rate.
• Prepare regular customer communications for reminding members to spend for next membership tier, rewards redemption, card renewal, etc.
• Ensure quality assurance by performing timely monitoring to ensure operation processes, redemption records; inventory controls are compliant with company policies and memberships’ terms and conditions, developing new operation process to support new marketing or service initiatives, and driving continuous improvement of standard operation process, service standards.
• General administration includes leading procurement process of operating supplies or equipment, and contracting with third-party vendors for essential equipment and services, monitoring vendors services or facilities performance are up to standard (e.g. daily cleansing, amenities etc.); and leading improvement actions and carrying out costs savings measures.

Requirements

• Tertiary graduate with +5 years working experience in the customer service or FMCG or banking operation.
• Strong customer-centricity attitude yet keen on achieving goals with integrity.
• Experience in dealing with internal and external auditors, and have good understanding of SOP.
• Excel in data analysis with strong organizational and communication skills.
• A good team player with positive mind set and strong interpersonal skills.
• Ability to train and recognize deficiencies in design, performance or procedures, in relation to services.
• Good written and spoken English and Chinese.

5-days work and an attractive remuneration package will be offered to the right candidate. Those interested please send full resume, with job reference, present and expected salary to:

Human Resources Department

Hysan Development Company Limited

50/F, Lee Garden One,

33 Hysan Avenue,

Causeway Bay, Hong Kong

OR

Fax to: 2907 4988

Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us through the internet at http://www.hysan.com.hk/

Hysan Development is a public-listed property investment, management and development company in Hong Kong with a major portfolio in high-quality office, retail and residential properties. We are also one of the leading commercial landlords in the prime office/retail Causeway Bay district. We now invite high calibre candidate to join us.