Responsibilities :

•  Provide solutions to Member/Merchant issues escalated by the Australia and New Zealand Subsidiary Office.

• Provide general document adaptions for the subsidiaries and obtain the necessary approvals.

• Provide guidelines, coaching, monitoring, and quality assurance to ensure subsidiaries are performed efficiently to maintain KPI.

• Serve as back up for the Hong Kong & Macau Subsidiary Offices when their Country Support is not available.

• Assist in ad hoc tasks.

 Requirement :

•  University degree or equivalent

• At least 10 year living experience in Australia or New Zealand, preferred

• Fluency in English

• At least 1-2 year work experience in the Customer Service/Member Service industry

• Knowledge of Cantonese and Chinese word processing is an advantage.

• Understand loyalty program or has knowledge or prior exposure is an advantage.

• Knowledge of MS Office

 We offer: 

• Excellent career opportunities and stability in a growing organization with values and opportunity to develop your skills in an international growing company
• A pleasant working environment with very interesting international duties
• Training and career enhancement opportunities

If you are interested in the advertised position, an active development and participation in the Lyoness Company, then please send your CV (in PDF format, smaller than 5 MB) with covering letter, your expected salary and your availability to: the link

Lyoness Asia-Pacific Limited

Human Resources Department

Suite 2607-12, 26th Floor, Tower 2, The Gateway

Tsim Sha Tsui, Hong Kong

Lyoness is an independent and international shopping community and loyalty program, connected through one unique Cashback Card. This enables Lyoness Members to receive an unbeatable benefit: Money back with every purchase.

Every purchase made with a Lyoness Loyalty Merchant brings cash back into your account. Lyoness is focused on the interests of the Cashback Members and Loyalty Merchants. Caring and trust along with experience and customer satisfaction are central values of Lyoness. Already represented by our branch offices in about 47 countries worldwide, Lyoness opens its benefits for the Asian Market to become No. 1 shopping community in the world.