The Customer Support Representative is someone with high energy, strong customer service skills and the ability to solve problems quickly and efficiently. Ideal candidates will be able to work under pressure in a fast paced environment with current and potential customers.

This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and Mandarin.

This is a permanent, full-time position.

Responsibilities:

• Provide the highest level of customer service with accuracy and professionalism

• Determine customer needs through effective questioning and assist in the resolution of customer complaints, returns, exchanges

• Answers telephones and directs customers as required

• Assist with translation

• Place outbound calls as required

Qualifications:

• University Graduate/ 2 years customer service experience

• Knowledge of Windows based applications

• Effective verbal and written communication skills

• Bilingual – Must be fluent in English and Mandarin

Benefits

• 5 Days a week
• Health Care Benefit
• 13th month salary

We are a global company from UK with markets over 190 countries, Asia Pacific regional office based in Hong Kong. We provide services in entrepreneurship training through e-learning & e-tutoring platforms, live seminars, technological platform and devices. We believe greatness in everybody and try to unleash the lion within everyone through the abbreviation of the company’s mantra: Learn, Earn, Own. In order to adapt to this fast paced society and changing world, we have expanded our business into other fields, such as digital currency, crowding, travel, café and real estate. We are now inviting talents to join our team in our fast growing business.

Company website: www.LearnEarnOwn.com