To grow our Asia market, we are looking for young, energetic individuals who can speak English / Mandarin / Bahasa proficiently to join us in our Hong Kong office.

Key Responsibilities (not limited to):

• Provide clients with best-in-class service on phone, chats, and email
• Intelligently articulate financial and market-related concepts
• Go beyond "customer service" Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients' trading experience and results
• Mediate difficult situations, conversations and customers with composure and resolve
• Consistently take initiative to learn about the markets and the industry, new FXCM platforms and products such as the FXCM Trading Station, Meta Trader 4, or the latest iPad release
• Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback
• Consistently achieve departmental set metrics
• Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures
• Basic salary + discretionary quarterly performance bonus

Experience and Skills:

• Degree in Economics / Finance / Business Admin preferred
• Must be fully fluent in English,  Mandarin or Bahasa at a professional business level
• Must have strong communication skills (verbal and written)
• Possess a strong foundation of knowledge within Global Financial Markets specifically in technical analysis/fundamental analysis and money management
• The ability to effectively manage and prioritize multiple responsibilities in a fast-paced and dynamic business environment
• Ability to navigate basic and advanced mathematical examples with proficiency and accuracy
• Must be flexible to work rotational day and evening shifts
• Fresh graduate / no experience gained from Finance industry is also considered, formal on job training will be provided

Position only available for Hong Kong based candidate

 We offer 5-day work week; comprehensive training; excellent career development & prospects and a competitive package, including annual leave, medical benefits (clinical, hospital & dental), discretionary quarterly bonus. If you are ready for a new challenge in your career, please send your full detailed resume with current and expected salary and availability by clicking "Apply Now" Below.

Please visit our Website: http://www.fxcm.com for reference.

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.

Established in 1999 and headquartered in the UK, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has offices, partners and affiliates in the major financial centers of the world, uniquely positioning FXCM to provide diversified market information around the world, such as Germany, France, Italy, Greece, Israel, South Africa etc.