Responsibilities:

 Sales generation:

• Achieve individual objectives and contribute to the achievement of boutique objectives.
• Utilize brand and product knowledge, to develop arguments in selling.
• Implement questioning skills to explore customer needs.
• Handle customer's concerns and objections towards products.
• Take possible actions to maximize the sales opportunity on all categories.

  Customer Service:

• Implement the standard selling ceremony in a consistent manner, to ensure the service meets and exceeds the customer’s expectation.
• Handle customer complaints in boutique and over the phone in a professional manner.
• Thoroughly and effectively follow up customer incidents (Complaints repair etc).

  Client management:

• Capture customer data by introducing the privilege of being a Versace client.
• Manage customer data effectively to build relationships and personalize future client interactions.
• Proactively take possible actions to maintain a long term relationship with customer and maximize sales opportunity.

  Operations:

• Complete assigned operational duties (Goods receiving, transferring, stock take, stock arrangement, reporting etc).
• Ensure the appearance of the boutique and products presented are up to standard.
• Participate in meeting and training, VM set up, sales event, merchandise replenishment, team building, initiated by the company or boutique manager.
• Comply with all company policies and procedures.
• Adhere to work schedule, inclusive of time and attendance.

Requirements:

• Form 5 or above
• Minimum 3 years solid experience in Retail industry for luxury brand products and in high-end fashion preferred
• Strong fashion sense with passion in providing excellent customer service
• Must be a team player
• Detail oriented
• Good command of spoken English and Chinese (Cantonese and Mandarin)
• Immediate available preferred

 All information provided will be treated in strict confidence and used solely for recruitment purposes.

Founded in 1978, the Gianni Versace S.r.l. is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Gianni Versace S.r.l. designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men ready-to- wear, jewelry, watches, accessories, fragrances and home collection.

Gianni Versace S.r.l. is part of Capri Holdings Limited global fashion luxury group.