The person should maintain and follow up operational procedures in order to reach the highest customers service standard and become a true Account expert and contribute to the company and vertical development through best practice sharing. The incumbent is also responsible to build the consideration of DAMCO as a Key Strategic Partner for the client through the achievement of constant communication, operational excellence.

Key Responsibilities

• Support business in all operational issues and control the account development, mainly on the operational side of the business. Support the delivery of account plan.
• Owns the operational relationship with customer stakeholders and owns the execution in the regional operational teams serving the customer, in order to deliver our promises to customer.
• Ensure all SOPs/Contracts are adhered to and any fall-outs are addressed on priority.
• Produce monthly Operational Dashboard, covering existing operations, showing KPI & SOP compliance ratios and identifying operations improvement areas and proposing possible courses of action.
• Maintain, develop and manage close working relationship with customer stakeholders. Responsible for regular checkup calls and business performance review with clients main stakeholders.
• Coordinate with the different operational teams involved across the DAMCO organization and achieve a smooth development of the operations.
• Become the true operational expert on the account assigned and drive best practice sharing across countries.
• Responsible for implementation of customer projects and additional business award.
• Participate in strategizing and execution of new operations along with businesses.
• Maintain record and trace-ability of the agreements reached for the easy follow up.
• Identify potential business development opportunities through the improvement of operations and procurement.

Requirements

• At least 5 years relevant experience in warehousing and distribution (WND) with a proven track record in customer/operational management.
• Excellent English in written and verbal communication skills.
• Excellent communication and influence skills.
• Proactive approach towards a continuous improvement philosophy.
• Proven and sustained track record of delivery, with focus on driving results through others.
• Ability to work in a matrix organization and collaborate with different parties across functions and regions.
• Knowledge of risk management with the ability to identify activities.
• Problem solving skills and customer service skills.
• Consistent ability to meet and adhere to deadlines.

All information provided will be treated in strict confidence and personal data will be used solely for recruitment purpose. Unsuccessful candidates may be considered for other vacancies in our group. Applicants who are not contacted within 6 weeks shall consider their application unsuccessful and it will be kept for future reference. All unsuccessful applications will be destroyed within 12 months.

Damco is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. We manage and serve a diverse range of industries and provide around the world through our in-house forwarding team or with our agency partners. We offer multi-carrier air, ocean and project logistic services and tap into our decades of experience to make the customer experience a seamless one.

For further information, please visit us at www.damco.com.