Responsibilities

• Resolve and report on customer queries and problems of medium to large complexity
• Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA) and propose measures to prevent reoccurrence and communicate on progress internally
• Resolve and report on customer complex to mission critical problems
• Implement solutions and provide product-related consulting at customer/vendor/partner sites
• Provide technical support to the commercial divisions by participating in technical reviews and giving product presentations and demos.
• Participate in projects to increase product supportability, operability and usability and decrease product complexity
• Design staff training packages, update knowledge management databases and document problem management procedures for both existing and new products and services

Qualifications

• University degree in IT/Engineering or equivalent Experience
• 2-3 years of experience in a similar position
• Good knowledge of UNIX (AIX, Sun Solaris, Linux) and Windows
• Strong analytical skills
• Willingness to learn
• Good communication skills in English, both spoken and written
• A team player willing to work in a multicultural environment
• Knowledge of SWIFT products is an asset but not mandatory (SWIFTAlliance Access, SWIFTAlliance Gateway, SWIFTNet Link, ...)

How to apply

Interested parties please click "Apply Now" or submit your application through our career center with the following link: https://www.swift.com/about-us/careers.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Only shortlisted candidates will be notified and candidates not notified within four weeks may consider their application unsuccessful.

Who we are

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging, standards and product & services to over 11,000 banking and securities organization in 215 countries and territories.

SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.

SWIFT is unique. There is no other organization like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.