Customer Care Officer
KVB Kunlun Group
- Company Industries:Others
Job Information
- Post Date:2017-06-02
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time
- Job Function:Financial Services Customer Service - Manager Customer Service - Supervisor/Officer
Job Description
Responsibilities:
- Lead, plan, train, and review the work of CS team and participate in performing the most complex work of the team;
- Train assigned employees in their areas of work including customer services related methods and techniques;
- Work with sales team or other department to develop and maintain good relationships with potential and existing clients or colleagues;
- Provide administrative support to the team including handle account opening checking, follow up general email inquiries, phone calls and QQ chat messenger;
- Handle enquiries and complaints from customers and sales agents in a professional manner.
Requirements:
- Degree holder in Finance/Banking/Customer Service disciplines preferably;
- Minimum 1 year experience in related industry is a definite advantage;
- Self motivated, hard working, flexible and willing to work under pressure;
- Fluent English and Putonghua;
- Proficiency in MS office and Chinese typing;
- Good communication skill.
We offer 5-day workweek, career prospects and attractive package for the right candidate. If you would like to take the challenge to stretch your ability and form part of our team, please send your full career details, together with your current and expected salary to us or apply via jobsdb.com.
For further information, please visit our website: http://www.kvbkunlun.com
Information provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months. Only short listed candidates will be contacted.
Company Info
KVB Kunlun Group is an international financial services corporation with operations or offices in Auckland, Sydney, Melbourne, Hong Kong, Toronto and Beijing. We pride ourselves on our professional and disciplined approach to financial markets, as is evidenced by the granting of licenses by regulators in New Zealand, Australia and Hong Kong.
We are a global team of financial specialists dedicated to providing truly visionary investment services. The initials in our name - KVB - remind us of our mission to use our expert knowledge and versatility to break the barriers of traditional investment services, revolutionizing our clients' investment experience.
We offer a unique combination of international strength and local flexibility that has helped propel our rapid global expansion and placed us at the vanguard of international global financial services.
In light of our rapid business expansion, we would like to invite professional candidates for this position based our Hong Kong office.
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