Department

Operation Services

Reports To:

Operations Manager

5-days work
(3:30pm – 11:30pm)

Job Purpose:

• To provide advice to customers regarding their ground  transportation requirements and  to prepare cost estimates and  bookings where  necessary
• To respond to customer queries/ complaints in a timely and  professional manner
• Maintain awareness of service levels and  deliver high service standards
• Assist with the preparation of billing information and  processing of credit card transactions
• To be flexible and assist the Operations Manager with ad hoc projects where  necessary
• To identify and  progress potential sales opportunities relating to customer needs where appropriate

Knowledge, Skills and Ability: Essential

• A confident communicator in English, Cantonese and  Mandarin
• Proactive with good attention to detail
• Excellent customer service and telephone skills
• Demonstrate problem solving skills, ability to multi-task and work under pressure
• Demonstrate a passion for and an understanding of travel and the travel industry
• Proficient in PC application
• Experience in hospitality industry preferred
• Immediate available preferred

We offer competitive package to the right candidate. Qualified and interested parties please email your application and salary expectation to mandy.wan@tristarworldwide.com. Personal data collected will be kept in strict confidence and used for recruitment purpose only.

We are the leading chauffeur services company in the World. We operate in over 80 countries / cities, with owned operation offices in London, Manchester, Paris, Boston, New York and Hong Kong.