Summary of Key Responsibilities

Responsibilities and essential job functions include but not limit to the following: -

• Monitor proper administration pertaining to order creation and shipments arrangement
• Answering to customer’s inquires and handling of customer’s complaints Issue
• Act as key interface to the customer providing day-to-day logistics support
• Coordinate with freight forwarders for direct shipment arrangement
• Alert respective parties when there are changes on sailing schedule
• Up keeping shipment logs and ESI
• Checking invoice/ packing list by using documentation checklist
• Sending final pre-alert document timely
• Handle customer’s claims for receiving discrepancies and variances
• Conduct claims investigation with vendors/freight forwarders/carriers
• Create credit/debit notes to customers
• Report to Customer Service Manager
• Work Location: Kwai Chung

Who we are looking for

• Minimum 2-3 years of relevant experience of shipping/supply chain management in large MNCs, with oversea exposure
• 4PL or similar Control Tower experience an advantage
• Solid logistics background is a must
• Experience of managing multiple clients and customer processes including complaints/claims handling, problem solving, freight/shipment/PO management
• Good analytical skills, thinking outside the box
• Strong in managing exception handling
• Good communication and time management skills; able to deliver and perform under pressure
• Good command of both written and spoken English and Chinese (especially English)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Immediate available is preferred

All information provided will be treated in strict confidence and personal data will be used solely for recruitment purpose. Unsuccessful candidates may be considered for other vacancies in our group. Applicants who are not contacted within 6 weeks shall consider their application unsuccessful and it will be kept for future reference. All unsuccessful applications will be destroyed within 12 months.

Damco is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. We manage and serve a diverse range of industries and provide around the world through our in-house forwarding team or with our agency partners. We offer multi-carrier air, ocean and project logistic services and tap into our decades of experience to make the customer experience a seamless one.

For further information, please visit us at www.damco.com.