This position reports to the Deputy Managing Director.

 

Duties and Responsibilities will include but not be limited to:

 

• Manage high-value client relationships
• Manage Pre-employment screening team
• Conduct final quality assurance checks to ensure reports delivered are of high quality
• Handle escalated service issues and offer resolving solutions
• Develop and benchmark service standards
• Update job knowledge by actively identifying industry trends, best practices and information sources
• Manage vendor relationships and budgets
• Develop training schedule and materials; provide training and mentoring to team members
• Collaborate with support team and offshore teams to work on process improvement
• Support business goals by implementing strategy plans and new initiatives
• Maximize the use of operational resources by properly assigning accountabilities
• Arrange and participate in service review calls / meetings with clients on a regular basis
• Conduct task and / or case quality assurance checks to ensure reports delivered are of high quality
• Review screening associates’ activity logs and correspondences with third parties to ensure that they follow standard operating procedures, and communicate with third parties in a professional manner
• Accomplishes human resources objectives by orienting, training, coaching screening associates; communicating job expectations
• Identify training needs, assist in developing training materials and delivering training
• Proactively provide feedback to screening associates on their performance
• Provide suggestions to streamline work process and improve work flow
• Show initiatives by actively asking feedback from management, seeking additional responsibilities and / or taking ownership of business projects

 

 

We are looking for diligent and energetic candidates who enjoy working in a dynamic and international team environment.

Qualifications:

The ideal applicant will

 

-          Be a post-secondary degree holder

-          Have experience in managing a team in an HR setting

-          Be a quick learner who can spot new opportunities with demonstrated initiative, diligence, and attention to detail

-          Possess excellent presentation skills

-          Be able to work effectively and efficiently under tight deadlines and manage projects independently whilst working as part of a wide and varied team

-          Be persistent, well organised and able to work under pressure

-          Be proficient in English (speaking, reading, writing), Mandarin is in your advantage

-          Possess excellent communication skills – written and oral

-          Have a good grasp of Microsoft Office

-          Be a holder of HK ID / valid visa with the right to work in Hong Kong

 

 

Blue Umbrella is a dynamic and growing team who works every day to help in Making Business Better with our governance, risk and compliance solutions and services. We value professionalism, personal growth, and the connections we make with each other. Our technology platforms are used by some of the biggest companies on the planet. For more information, please visit our website at www.blueumbrella.com.