Job Description:

1. Provide technical support and problem solving for SAN Storage systems and Windows/VMware /Unix based application servers for global account
2. Implement various storage requests such as local-replication, remote-replication, snapshot, create LUN, striping,  backup...etc
3. Review infrastructure performance and provide decent report to customers
4. Communicate with end-customers and company backend support expertise.
5. SAN infrastructure design such as zoning, fabric merge, FC routing, encryption, storage loading design ...etc
6. Offer "Follow-The-Sun" support strategy to customers covering Asia Pacific, South East Asia, Japan, Australia, UK, Ireland...etc
7. The team operation model will similar to "fireman shift style", 4-days working and  4-days leave, with inter-team shift
8. Participate in overseas conferencing. Occasional travel maybe required.

Requirements:

• Good communication and professional skills
• 8+ years IT experience in SAN Storage
• Bachelor degree in EE or CS
• Team work, self discipline and helpful
• Familiar with either one of these products:

                                - HDS Systems: VPS, USPV, USP, AMS, ShadowImage, TrueCopy, Tunning Manager

                                - HP Systems: P9500, XP Storage, EVA Storage, Business Copy, Continuous Access

                                - EMC Systems: DMX, CLARRiiON

                                - NetAPP Systems:

                                - Brocade Systems: DCX, 8xxx series, 6xxx series, 5xxx series

                                - Cisco Systems: MDS SAN switches

• System monitoring tools
• Backup software
• Experience performing and managing daily support
• Strong experience with SAN, NAS and other storage products. Knowledge of HDS, EMC and NetApp storage system will be an advantage
• Strong in spoken and written English and Cantonese communication and user support skills including ability to present and facilitate IT decisions

 Vanguard's unique services and solutions relief our customers from burden of employment administration and improve employment practices, compliance and risk management to reduce employer-related liability.