The Solution Engineer is a member of the Solution Sales Centre of Excellence, which will be take direction from Global Customer Solutions & Integration. 

The primary purpose of this role is, working closely with Sales and Opportunity Management, to develop solutions on the basis of modules that address the customer’s requirements with cost-effective, high quality logistics solutions which can be effectively implemented and executed.

Responsibilities: 

The Solution Engineer has accountabilities and responsibilities in two main areas, namely Solution Specific Tasks and Process Specific Tasks. 

Solution Specific Tasks 

• Develop and maintain solution concepts
• Interpret and analyse gathered customer requirements and translate into a solution proposal
• Configure Solution Building blocks - maximise use of existing solutions already successfully operated
• Quantify the solution resource and implementation requirements e.g. FTE’s, costs, EDI development, facilities, capabilities, equipment/services
• Provide cost analysis and cost projection
• Suggest more efficient alternative(s) to address customer challenges
• Identify and analyse potential configuration gaps
• Work with Product/IT to develop alternative Solutions in case of capability gaps - where applicable
• Participate in customer meetings – if needed
• Outline key risks and potential mitigation options where identified/relevant
• Clearly outline solutions in appropriate formats for presentation to customers and hand-over to the implementation team

Process Specific Tasks

• Act as custodian of sustainable operational quality and efficiency
• Project manage the solution design process to ensure on-time delivery to the client in close collaboration with the Opportunity Manager
• Coordinate with other Centres of Excellence, Centre and Regional Operations, Implementation, IT, Finance, Legal, Vertical Heads and other SME’s as required
• Channel requests for re-engineering, re-development of Solution Building Blocks to CEN product management when required
• Channel ideas for product innovation to Center Innovation and Product management functions
• Ensure codification of learning points
• Compare results with qualification sheet to asses qualification accuracy and drive improvements

 Requirements:

• 5+ years experience in the analysis, design or operations of International supply chains
• Analytical with proficiency in translating complex requirements into tangible solutions
• Excellent listener with effective interpersonal and communication skills
• In-depth understanding of End-to-end International logistics concepts
• Strong financial acumen
• Strong organisational, planning, process & project management skills
• Effective networker and collaborator (preferably with proven success in a matrix setup)
• Advanced MS Excel, Word, Powerpoint
• Written & spoken English

All information provided will be treated in strict confidence and personal data will be used solely for recruitment purpose. Unsuccessful candidates may be considered for other vacancies in our group. Applicants who are not contacted within 6 weeks shall consider their application unsuccessful and it will be kept for future reference. All unsuccessful applications will be destroyed within 12 months.

Damco is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. We manage and serve a diverse range of industries and provide around the world through our in-house forwarding team or with our agency partners. We offer multi-carrier air, ocean and project logistic services and tap into our decades of experience to make the customer experience a seamless one.

For further information, please visit us at www.damco.com.