Our client is an international retailer of cosmetics, beauty supply, consumer good and personal care products who are listed on the Hong Kong Stock Exchange.

RESPONSIBILTIES:

• Being part of regional IT helpdesk team and be the first point of contact of the users
• Act as 1st level technical support for IT hardware and software installation, maintenance and troubleshooting
• Be able to categorize IT related issues and problems, and to assign task or incident ticket into the regional ITSM Service Desk system when required
• Handle and resolve users’ reported problem and issues
• Escalate the cases to the internal Level 2 support when the problems cannot be solved

REQUIREMENTS:

• Diploma/Certificate holder in computer studies or equivalent
• At least 2 years working experience in IT Helpdesk support or customer services, preferably in retail environment
• Good experience in PC hardware, software, Microsoft Windows, Office and Lync applications
• Good command of English and Cantonese, Mandarin is an advantage
• Good customer services and problem solving skill

Interested applicants please send your resume with full career history and relevant references (in Word format) together with present and expected salary to ce@captiare.com

Please do NOT use the “Quick Apply” function.