Position Summary

The Cloud Infrastructure Engineer will be the technical subject matter expert on both cloud and on premise IT infrastructure. The position will be responsible for implementation, administration and monitoring mission critical cloud and on-premises IT platform. This position will report directly to the regional Service Delivery Manager. Ability to work in a team environment is required.

Primary Duties 

• Building and monitoring infrastructure to support our Azure/AWS-based Cloud services and infrastructure
• Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection
• Automating system build outs and the application deployment process
• Act as subject matter expert on Azure/AWS and other cloud providers
• Provide end-to-end solution expertise to meet the business requirements
• Provide daily monitoring, management, troubleshooting and issue resolution to systems and services hosted on cloud resources
• Provide cross training and /or knowledge transfer to colleagues as necessary, particularly on the Azure/AWS platform
• Proactively enhancing systems, services and hardware monitoring tools to address potential issues
• Document processes and procedures in managing and Azure/AWS infra making sure best practices are always followed
• Stay up to date with existing and new cloud services, providing guidance to technical teams as available cloud capabilities evolve
• Working with design team to help engineer scalable, reliable, and resilient software running in the cloud
• Analyzing and monitor performance bottlenecks and key metrics to optimize software and system performance
• Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime 

Critical Competencies 

• Excellent communication (written & verbal), planning, organization, and administrative skills
• MCSA / MCSE / MCSD preferred
• Exercise discretion and independent judgment with respect to matters of technology significance within FTI Consulting
• Flexibility to work in a fast-paced, multi-task environment
• Ability to work under tight deadlines and stressful situations
• Ability to handle and balance multiple critical tasks at the same time
• Understands and applies policies and procedures
• Strong business and technical process design and documentation skills

Behavioral and Interpersonal 

• Positive Attitude
• Self-Motivated
• Excellent written and verbal communication skills
• Organized
• Role Modeling
• Team Work
• Adaptable to changing priorities

Education/Experience 

• Bachelor’s degree in Engineering, Computer Science, or related field

• Minimum 5 years of infrastructure experience with 3 years hands on experience with Microsoft Azure resources provisioning

• Expertise in Windows operating systems, Microsoft Active Directory and domains

• Expertise in virtualization technology

• Experience with engineering and supporting Hybrid environments

• Experience with support system monitoring infrastructure

• Experienced with networking and network/system security

Additional Duties 

• Daily time entry to record billable and non-billable time

• As developed and coordinated upon request by supervisor

• Provide on-call support via cell phone and/or pager for after-hours communication/support

• Take on responsibilities as a backup or alternate for other IT staff

• Ability to work additional hours as required

• Periodic travel required, sometimes with little notice

• Periodic physical labor, which may include moving equipment, etc.

Company Background 

FTI Consulting, Inc. is a global business advisory firm dedicated to helping organisations protect and enhance enterprise value in an increasingly complex legal, regulatory and economic environment. With more than 4,600 employees located in 28 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges in areas such as investigations, litigation, mergers and acquisitions, regulatory issues, reputation management, strategic communications and restructuring. 

In Asia, FTI Consulting has a team of more than 350 professionals situated in 10 business centres across the region. We provide advice on issues in the areas of finance, risk, governance, performance, reputation, intelligence, compliance and liability. We deliver solutions through our market-leading business practices of Corporate Finance/Restructuring, Economic Consulting, Forensic and Litigation Consulting, Strategic Communications and Technology.