• Manage the daily operations of the VIP Services Team. Ensure the VIP guest experience is memorable by motivating Team Members to exceed guests’ expectations
• Provide unparalleled arrival and departure experience for Wynn Palace VIP guests
• Oversee and coordinate VIP Services and other relevant departments and manage every point of contact (Doorperson, Front Office, Butler) to ensure a memorable and smooth guest experience
• Manage the VIP Services Team and ensure they deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
• Monitor the team’s adherence to, and execute and complete operations in accordance with, established policies and procedures
• Monitor quality control mechanisms for VIP Service, including service standards, staff grooming, facilities presentation, and health and safety
• Monitor and inspect the daily upkeep and maintenance of VIP Services areas, facilities, and tools
• Minimum 5 years of management experience in a five-star hospitality or guest service management experience
• Excellent knowledge of a range of VIP Services, Forbes Travel Guide standards, Macau market, and casino-resort business trends preferred
• Fluent English, Mandarin and Cantonese
• Stationed in Macau

To apply, please click “Apply Now” or visit wynncareersmacau.com

For enquiries, please contact us at (853) 8889 1188 during office hours

from Monday to Friday between 9:00 am and 7:00 pm

Sophisticated, luxurious and committed to outstanding service: These are the standards that position Wynn Resorts as the pinnacle in global hospitality. Wynn Macau’s record number of awards is unsurpassed, while Wynn Palace Cotai raises the bar in upscale accommodations and amenities. A career at these prestigious resorts nurtures pride and professional growth.

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