Job Description:             

• Provide first-level support to in-house staff and remote staff
• Respond to and dealing with technical queries
• Assist with installation and configuration of computer systems
• Support of workstation software with patches, Internet connectivity and operating systems

Main responsibilities:

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
• Resolve tickets within the client SLA and obtain a high client Satisfaction Rating.
• Perform Installs, Moves, Adds and Change (IMAC) activities.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Administer and resolve issues with associated end-user workstation networking software products.
• Understand the local and regional infrastructure and key contacts in order to ensure that the proper team is aware of, and taking action on the problem.

Knowledge and skills required:

• Excellent technical knowledge of PC and desktop hardware.
• Demonstrated verbal and written communication skills.
• Hands-on hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.

Qualifications:

• Typically will require 2 years’ experience in desktop client support or IT field.
• Tertiary Education in IT/Computer or equivalent.

Location: Quarry Bay

Interested parties, please click "Apply Now" for application.

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T & S Quantum is a regional specialist professional recruitment consultancy in Australia, Hong Kong and Singapore. We offer a comprehensive range of services: contingent workforce, temporary staffing, permanent placement, project-based workforce solutions, payroll solutions.