Responsibilities include:

• Representing SHI as central point of contact for customer base in the Asia Pacific region
• Acting as liaison between SHI clients and internal departments
• Maintaining relationships with customers and helps establish quality levels of customer service
• Providing customer quotes, pricing and product information, offering software licensing and asset management services
• Representing SHI as a partner with our vendors and manufacturers
• Work closely with local channels and international teammate on order processing
• Researching technology products and services on behalf of our customers
• Gain industry knowledge through a series of sales and technology trainings

 Job requirements:

• Candidates must have a university degree or its equivalent (all majors considered)
• Experience in customer service in any industry is highly considered
• Self-Motivated with the ability to work in a fast paced and constantly changing environment

Skills required:

• Possess excellent communication, organizational, problem-solving skills and attention to detail
• Excellent customer service, team orientation and interpersonal skills
• Good command of both spoken and written English (Knowledge of Japanese / Korean / Asian Language will be an advantage)
• Good knowledge of Internet and use of computer
• Proficient in PC skills including MS Office such as Outlook, Word, Excel and PowerPoint (Experience in MS Dynamics AX / CRM / SharePoint is a plus)

Interested candidates please send full resume with current & expected salary and availability to jobs @ shi.com.

SHI International Corp. (SHI) is a global solutions provider of technology products and services. Privately-held under current ownership since 1989, SHI has experienced tremendous growth in size and scope while supporting the business and IT needs of over 17,000 customers. SHI's organic growth and three decades of stability are the result of combining highly-skilled, tenured account teams with certified IT services professionals to deliver advanced solution consultation and technical expertise.

SHI offers custom solutions for every aspect of an IT environment, from software and hardware procurement to deployment planning, configuration, cloud and data center optimization, networking, mobility and IT asset management services.

SHI account teams support clients from over 35 offices throughout the U.S., Canada, the U.K., France, Hong Kong and Singapore. SHI's goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every single day. Headquartered in Somerset, N.J., SHI realized US$10 billion in revenue and topped 4,200 employees in 2018. The expertise, dedication and commitment to excellence of each member have made SHI into the industry-leading, complete IT solution provider we are today.

Fast Fact:
• 4,000+ employees worldwide
• US$10 billion annual revenue
• 30+ offices worldwide
• Largest Minority and Woman-Owned Business Enterprise (MWBE) in the United States
• SHI International on Forbes Lists #44 America's Largest Private Companies in 2018
• Ranked 8th on CRN’s 2018 Solution Provider 500 list of the largest North American IT solution providers