Are You The Right Fit?

We are on the lookout for the right candidate to fill the role of Operations Director based in Hong Kong. As a financial printer handling compliance, M & A, capital markets, investment and restructuring work, our clients are depending on us for a hassle-free and speedy experience in the delivery of quality work. The right candidate should have prior experience in this high pressure environment where they oversee multiple reporting lines and sites.

Reporting to the Regional Managing Director, the Operations Director provides input to Strategic & Operational planning activities and is an advocate of best practices, work process and quality improvement in financial print services and supply chain management within The Company’s Asia operations. He/she manages the operations strategy to deliver superior service and support multiple production sites in the region. Good communication and people management skills are essential. This position requires the analysis of broad and complex issues and the formulation and execution of strategies to ensure that deadlines and priorities for product delivery to customers are met in a cost effective manner.

Your Role Objectives

• Driving the quality of service delivery across the organization
• Implement strategies to improve and standardize all aspects of operations
• Execute modifications to organizational design and teams to optimize operational activity and improve client experience
• Ensure operational controls, processes and management information reporting requirements are fulfilled  
• Maintain a strong collaborative culture, share knowledge and solutions to keep front facing teams informed of all critical issues and facilitating open cooperation between operations and clients
• Maximize the co-operation, communication and utilize best practices of other working sites for operational excellence
• Manage operations staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Investigate and resolve issues escalated by the client and communicate significant issues to the Managing Director and Management
• Have a comprehensive understanding of all clients business and the impact of our services
• Manage the selection, induction, development, retention, motivation and performance of direct reports
• Encourage a culture of structured succession planning and for key roles
• Implement the appropriate delivery model for all services/products, with a focus on lowering cost to serve
• Cascade key business and organizational messages down to the associate level, per the appropriate channels
• Ensure that operational processes stay within agreed upon budgets and timelines
• Provide training and development opportunities and serve in mentoring role for his/her direct reports

Past Knowledge and Experience

Candidates with knowledge and experience in some or all of the below disciplines are highly desirable:

• A Bachelor’s degree or equivalent experience is required
• Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
• Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations
• Established accomplishments in successfully growing volume, profitability and client satisfaction
• Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
• Proven experience in the development, implementation and management of complex multi-service solutions for clients
• Superior leadership and people management skills; superior communication skills
• Strong business analysis skills combined with the ability to exercise sound judgment and initiative
• Strong language skills: English, Mandarin and Cantonese

Interested applicants, please send your application with updated CV.

Please note that only shortlisted candidates will be contacted. Thank you.

All information provided will be treated in the strictest confidence and be used for recruitment purposes only.  Candidates not contacted within 8 weeks may consider their applications unsuccessful.  The unsuccessful applicants may be considered for other suitable positions within the Group for a period of not more than 2 years.  Personal data will be destroyed at any time after 3 months.

WHO WE ARE

Toppan Vintage is a leading international financial printing, communications and technology company dedicated to delivering a hassle-free experience with the highest quality accuracy, reliability and value for your organization’s financial printing and communications needs.

Toppan Vintage is part of the Toppan Printing Group, the world’s largest printing group, headquartered in Tokyo with approximately US$13 billion in annual sales. For the last 30 years, Toppan Vintage has been a pioneer and trusted partner in the financial markets, serving the financial, legal and corporate communities with meticulous, responsive service and unparalleled local market expertise and capabilities.

WHAT WE DO

Toppan Vintage provides software and services to handle mission-critical content that enables our clients to communicate more effectively and efficiently. We provide these services for capital markets transactions, financial reporting and regulatory compliance filings, investment companies and insurance providers.