The Challenge We Pose to You:

• Act as a single point of contacts to deliver proactive and effective service management for international partners
• Monitor Service Level Agreement (SLA) and ensure commitments made are effectively communicated and carried out by operational/functional parties
• Involve in formulating and managing service recovery and improvement plans
• Contribute to incident root cause analysis and perform post incident review as necessary
• Establish close and long term relationship with partners from management to operational level through various customer engagement activities such as courtesy visit and review meeting
• Support Project Management Team to ensure services and projects are delivered in the agreed schedule
• Handle management assigned projects

What You Bring to Us: 

• Degree in Computer Science, Telecommunications or related discipline
• Minimum 3 years of Telecommunications experience (less experienced candidates will also be considered for junior position)
• Excellent skills in project management, operational procedures, mediation, as well as in-depth experience in multicultural international teamwork
• Customer oriented, ability to demonstrate a strong capacity to communicate, analyze and make proposals
• Ability to work with the internal and external personnel with tact and judgment
• Ability to manage the assigned tasks effectively by using all available resources
• Strong command of spoken and written English, Cantonese & Mandarin
• Travel occasionally
• Professional certification holder (e.g. CCNA, JNCIA) will be an advantage

Our Offer:

5-day work, 14 days annual leave, a competitive remuneration package, comprehensive medical and dental plan, local and regional training and rewarding career opportunities.

Please send your complete resume (in MS word format), inclusive of your available date, current and expected salary to: Human Resources and Administration Department, CITIC Telecom International CPC Limited, 20/F, Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong. 

Website:  www.citictel-cpc.com

All information received will be kept in strict confidence and for employment-related purpose only.

Looking for a fulfilling career with excellent prospects & comprehensive training with innovative and supportive culture?  CITIC Telecom CPC is definitely your choice.