RESPONSIBILITIES:

• Responsible for installation and user training of the hospitality system and associated interfaces in your region
• Carry out installation in according to procedure and process
• Troubleshoot problems / errors encountered during installation
• Report any problems / errors immediately to Project Manager / Manager of Operations via the most convenient & economical means if necessary
• Record all problems or errors that were encountered, including its resolution, where appropriate.
• Record new customer requests as part of project handover documentation
• Record and immediately convey (if necessary) all new customer requests (that require software modification) to Helpdesk
• Performs Go-live support during system go live period
• Submit all documents upon completion of installation
• Conduct project handover to the support team in accordance with procedure
• Perform post-installation audit when required
• Perform other professional services duties and level 2 Support as and when required
• Perform Preventive Maintenance as and when required

REQUIREMENTS:

• Diploma or Higher qualification. Preferred field of study is hospitality, information technology or equivalent experience.
• With working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions.
• Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage.
• Knowledgeable of computer network
• Able to work outsides office hours occasionally
• Must be able and willing to travel for project implementation
• Experience in hotel industry would be an advantage
• Experience in Hotel Network / Infrastructure and Front Office System is an added advantage
• Posses good command in English, Cantonese & Mandarin (would be an advantage)
• Prepared to work odd and long hours
• Applicant must has self-initiative to learn and strong willingness to serve customers.
• Good interpersonal and communication skills
• Fresh graduates or solid hotel operation experience with less technical skills are encouraged to apply.

Please write-in together with resume, contact telephone number, current and expected salary by clicking "Apply Now"

http://www.fcscs.com

(We regret only shortlisted candidates will be notified)