The Job

• Coordinate and arrange operation work
• Monitor the operational status of system
• Communicate with customers, support teams and operators in order to deliver quality  helpdesk support
• Perform first-line problem detection & escalation and provide daily system support
• Perform shift duty

The Person

• Bachelor’s degree in Information Technology, Engineering or related disciplines
• 1 - 3 years’ of experience in management or data center operations
• Analytical, self-initiative and responsible
• Holder of valid certification of ITIL Intermediate Level or above is an advantage
• A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
• Good command of spoken and written English and Chinese

 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department.

For more information on other job opportunities of PCCW Solutions, please visit our website at

http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.

(http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/

We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment. With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.