Fair Employment Agency

Fair Employment Agency is a first-of-its-kind, non-profit employment agency, providing quality and transparent services to employers and migrant domestic workers in Hong Kong.  Since our set-up in 2014, we have placed over 1500 domestic workers, saving those workers an estimated US$2.2million in recruitment debt.  

FEA is seeking a highly motivated, friendly self-starter with a positive attitude to serve as Operations Officer. Operations Officers are the essence of our business as they serve as the primary point in getting workers into their jobs while maintaining a high level of service.

No specific experience is required as long as you are willing to learn and are passionate about helping people. This is an exciting opportunity to join a fast growing, young business with a workplace culture which encourages creativity, innovation and fun.  We offer our employees opportunities to grow in their careers well into the future with competitive compensation packages.

Primary Roles & Responsibilities

• Market FEA's services to prospective domestic workers and employers;
• Arrange necessary paperwork for domestic worker visa processing;
• Communicate with employers and workers throughout the process;
• Use our CRM system to track process and client engagement;
• Follow up with both employers and workers post-service;
• Improve our service offerings by recommending new practices and policies.

Job Requirements

• A flexible, upbeat, and positive attitude
• Belief in social change through business means and an ethical approach to labour migration
• Proven communication and interpersonal skills (verbal and written)
• Fluency in English and Cantonese
• Highly motivated, friendly, self-starter
• Ability to solve problems
• High attention to detail
• A team player
• University degree holder preferred but not required
• Customer service / sales experience is a plus
• Immediate availability

To apply, please provide a Cover Letter. For more information about us, please visit our website at www.fairagency.org or www.Facebook.com/FairAgency. 

Fair Employment Agency (FEA) is a non-profit social business with a big ambition - We aim to reinvent the recruitment industry of migrant domestic workers and end forced labour in Hong Kong through ethical recruitment solutions.

For too long, domestic worker employment agencies have been making money from doing a bad job. Employers are charged for bad customer service, while agencies secretly charge domestic workers excessive fees. This illegal practice leaves domestic workers in debt bondage and fails employers. 

But we believe there is a better way for employers and workers. We set up FEA in 2014 - a new kind of domestic worker agency that would not charge any fees to workers. From a small start-up six years ago, we now employ over 20 staff members in two branches and have saved over 5,500 domestic workers over millions in recruitment debt. 

Do you want to make a difference and contribute to social change too? We are looking for a motivated change-maker to join our passionate team to advance our mission. Everyday, we are working with Hong Kong families and migrant domestic workers to create success for everyone: debt-free recruitment, lasting relationships, and happy households. Our workplace culture is unique, encouraging creativity, and innovation. We offer our employees unique opportunities to create social impact and grow in their jobs and careers. We are testing out an exciting new initiative of a 4-day work week (with same monthly salary and daily working hours) from mid Feb 2022 to provide better work-life balance for our staff. We value the input from all of our staff on this new initiative and we look forward to making this a permanent arrangement with the joint efforts of the whole team.