Responsibilities:

• Report to Manager
• Lead and manage a team of 6-8 CS, Telesales & Administrative staffs
• To monitor, manage and improve the efficiency of the front-line operations and ensuring the quality of service to meet the service standard in terms of efficiency and courtesy 
• Conduct meetings and briefings to front-line staff and reinforce the operation processes and uplift team performance
• Relentlessly analyze the business and proactively offer insight and recommendations to sales and executive leadership
• Data analysis, evaluation and statistical report 
• Perform other ad hoc projects when assigned

Requirements:

• Degree holder 
• 4 years+ Operations & Management experience with 2 years+ at supervisory level
• Experience from servicing industries 
• Excellent presentation, communication and customer servicing skills
• Strong leadership skills, with analytical and strategic mindset
• Good in English and Cantonese
• Immediate available 

Interested parties, please send full resume with current & expected salary & date available to

"Email Address" (as above / Company details) or click the following "Apply Now" button to

attach your CV.   

All information collected will be treated in confidence and for recruitment purpose only.    

Joint Talent Employment Consultants is one of the leading licensed recruitment companies in Hong Kong which specializes in Sales and Marketing, Supply Chain, Logistics & procurement, Retail Operations, IT, Finance and Accounting, Human Resources and Merchandising fields. Our clients include fortune 500 companies, reputable MNC and the top tier local company.

We specialize in servicing all levels of employment on permanent and contract basis. We provide relevant, professional and reliable recruitment services to both our clients and all job-seekers, enjoying long-term client and candidate relationships.

Email Address:    [email protected]