Hong Kong [Change Country] Hong Kong JobsHong Kong Sales, CS & Business Devpt JobsHong Kong Customer Service - Manager Jobs Employers / Post Job
[ Log On ]

Customer Services Manager

Asia Airfreight Terminal Co Ltd

  • Company Industries:Freight Forwarding/Delivery/Shipping

Job Information

  • Post Date:2017-06-28
  • Career Level:Senior
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Aviation Services  Customer Service - Manager  Inventory / Warehousing  

Job Description

 

Job Responsibilities

  • Discharge the role of duty manager who is responsible for overall monitoring on terminal’s (both airline services and terminal services) 24-hour operations to ensure smooth and efficient day-to-day operations to meet customer service standards and compile with Operations Procedure
  • Resolve operations discrepancies and proactively monitor on any adverse situation that cause potential disruption or unsafe to operations
  • Deal with other parties included RHO, CTO, Airport Authority & Government Departments
  • Handle the services requested by customer airlines, freight forwarders and other business partners
  • Conduct the accident investigation and necessary temporary preventive measures
  • Lead on ad-hoc projects 

 

Requirements

  • Shift duties, including overnight shift, required
  • Degree holder with 4 years relevant experience; or Diploma holder with 6 years relevant experience of which 3 years at supervisory level; or F.5 with 8 years relevant experience of which 5 years at supervisory level
  • 10 years or above Air Cargo, Logistics, Airline, Project and Customer services experience preferred
  • Candidates with lower education level but satisfactory performance will also be considered
  • Good command of PC knowledge (e.g. MS Office)
  • Good written Chinese and English; fluent in spoken Cantonese and English
  • Excellence communication skill and strong people management skill

 

We offer the right incumbent attractive remuneration package including 18 days annual leave, 5-day week, double pay, discretionary bonus, medical scheme, life insurance, travel allowance and education subsidy.

 

Interested parties please send your full resume with reference no., recent and expected salary to: Human Resources Department, Asia Airfreight Terminal Co. Ltd., 10 Chun Ping Road, Hong Kong International Airport, Lantau, Hong Kong OR Fax to 2286 0374 OR Please click “Apply Now” to submit your application.

 

To know more about AAT, please visit http://www.aat.com.hk

 

We are an equal opportunity employer and welcome applications from all qualified candidates. We will not be responsible for any disclosure or the loss of personal data during transmission. All personal data collected will be used for recruitment only. Information of unsuccessful candidates will be destroyed after 3 months from the date of application.

Company Info

We are an air cargo terminal at Hong Kong International Airport founded in 1993 with total investment of HKD 3 billion. AAT serves over 60 international leading airlines, providing over 1,000 employment opportunities.

We aim to be the best choice service provider of total airfreight solutions for customers and cordially invite high caliber candidates for the following position:

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread