Reporting to Donor Services Manager, the incumbent will capture donor details into the donor database and provide service to donors and fundraising projects.

Job Responsibilities: 

1. Capture donor details into the system accurately and efficiently.
2. Handle incoming telephone calls and donor enquiries, and fulfill donor requests efficiently.
3. Prepare output files and work with the supplier so that receipts will be issued promptly to donors.
4. Contact donors and follow up with incomplete information or declined payment.
5. Update the database whenever donors provide us with new information.
6. Process return mail by contacting donors to update their addresses.
7. Provide support to Monthly Donation programs, fundraising projects, mailings and ad hoc projects as necessary. 

Qualification & Experience:

• Completed Form 5 or above
• 2 years of data entry and customer service experience

Knowledge & Skills:

• Highly computer literate, analytical and logical
• Fast and accurate typing with a good sense of local and overseas addresses
• Confident, tactful and able to deal with customers
• Detail-oriented, sensible and understand the importance of “quality” and “efficiency”.
• Courteous and good telephone manner
• Good command of Chinese and English, both written and spoken. Mandarin capability an advantage
• Patient and do not mind repetitive work
• Flexible and enjoy working as a team

Application methods:

If you are interested in applying for this position and joining the Orbis family, please:

• visit the Employment page of our website (www.orbis.org) for detailed application method OR
• click the  APPLY NOW  button below OR
• send your application by mail to Human Resources Department, Unit C, 5/F, Infotech Centre, 21 Hung To Road, Kwun Tong 

Please include your resume and letter of interest, quoting job reference number (HKDSO-J0517) and stating your availability, current and expected salary in your application.

All data collected will be kept confidential and used for recruitment purpose only.