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IT / Deskside Support Engineer/Agent

E.C. Fix Technology Limited

  • Company Industries:Electronics/Electrical Equipment

Job Information

  • Post Date:2017-07-01
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Contract, Full Time
  • Job Function:Support  Network & System  Others  

Job Description

Responsibilities:

  • Handle incoming enquiries, service requests, incident and problem via phone, e-mail or online electronic forms
  • Coordinate with both internal technical support and external vendor(s) for scheduled and non-scheduled activities
  • Ensure the service desk service to meet the service level requirement and key performance indicator
  • Perform 1st level trouble shooting or/and dispatch the incidents to the appropriate 2nd level support group for follow-up
  • Log a ticket for the incident in customer’s system; update the ticket as it progresses
  • Generate regular management reports 
  • Perform ad-hoc email quota management for end users

 

Requirements: 

  • At least 1-2 years relevant IT support experience OR solid experience in Service Desk Support
  • Experience in performing trouble-shooting on Microsoft Win7 and Microsoft Office 2007/2010
  • Experience to support end-user
  • Good communication and interpersonal skills
  • Good in spoken and written English and Chinese
  • High Diploma or above 
  • Immediately available is preferred

 

 

***** Please provide your expected salary in your CV for reference ***** 

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

 

Company Info

E.C.Fix Technology Limited 

One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.

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