Job Duties

• Handle daily email and in-game enquiries within service level
• Process all payment issues in a timely manner
• Handle outgoing communications with players for designated purposes
• Prepare reports and updates on regular basis
• Provide suggestions to enhance existing product and customer servicing workflow
• Support and service 6waves customer needs
• Handle Ad-hoc projects

Job Requirements

• Form 7 or above
• With 1 to 3 years relevant working experience
• Enjoy playing mobile/social/online games
• Strong understanding of Internet technologies
• Excellent communication and organization skills
• Excellent analytical skills
• Good command of spoken and written English and Chinese
• Organized, self-motivated, enthusiastic and proven rapid learning capability
• Focused and possess an eye for accuracy and details
• Shift duties may be required

6waves is the leading global publisher of mobile and social games, with millions of users across all the games and applications in its network. Being a studio of Stillfront Group, we publish top games that have been frequently featured by App Store and Google Play in different countries and languages. We have various achievements including winning the EY Entrepreneur of the Year Award and being featured by HSBC territory-wide commercial. We are located in Hong Kong with branch offices in Tokyo and Beijing.

Our vision is to Share Fun Moments to people all over the world. We are seeking individuals who are eager to be part of us.