For US Citizen or Green Card Holder

• Helps drive Company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.  
• Works with the Executive Committee and property leadership team to identify and address employee and organizational development needs. Responsible for ensuring effective training is in place to enable the achievement of desired business results.  Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.  
• Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.  Measures the effectiveness of training to ensure a return on investment for Company International and property ownership.
  
  

Duties & Responsibilities

Administering Employee Training Programs

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards; guest satisfaction results observe service behaviors and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Assist in Managing Training Budgets

• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Work with Director of Training to control and monitor departmental expenditures.

Guest Satisfaction

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Attends departmental meetings to understand training needs, deliver service skills training and gather critical information to develop appropriate training.
  
  

Educational background

• Diploma in Human Resources, Hotel and Restaurant Management, Hospitality , Business Administration
  
  

Work experience

• 2-3 years’ experience in Hotel Operations  
  
  

Skills/Competencies

• Leadership
• Professional Demeanor: Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Company in alignment with its values.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges

• Managing Execution
• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Building Relationships
• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Company's Spirit to Serve.

• Learning and Applying Personal Expertise
• Technical Acumen -Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  
  

Language skills

• Good command of spoken and written  in
• English
• Cantonese
• Mandarin

Other skills

• Computer Skill; Internet searching
  
  

Interested parties please forward CV with current and expected salary via clicking "Apply Now".

Personal data collected will be used for recruitment purpose only.