Customer Service Officer
The Hong Kong Philharmonic Society Ltd
- Company Industries:Others
Job Information
- Post Date:2017-07-08
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Others Customer Service - Supervisor/Officer Entertainment - Artists / Singers / Musicians
Job Description
Customer Service Officer
Reporting to the Marketing Manager, the Customer Service Officer assists in managing all aspects of ticketing and customer relationship management functions.
Key Responsibilities:
- To help the Marketing Manager in devising pricing strategies, liaising and maintaining good relations with performing venues, presenting bodies and URBTIX on ticketing and front-of-house matters;
- To handle the set-up, issuance, exchange and resale of Subscriptions and all main-stage concert tickets, and to manage other daily ticketing operations;
- To record, archive and report attendances for all main-stage ticketed concerts;
- To master with sales data, be able to read, distill and analyse into useful insights that optimise ticket revenue and attendance rate;
- To interact with and address all ticketing needs of current and potential patrons related to Subscriptions, and main-stage ticketed concerts;
- To provide the highest standard of ticketing and other customer services to the HK Phil’s patrons.
Attributes:
- University graduate in Business, Communications, Science, Data Management or other related discipline;
- Good with numbers, equip with the know-how to master data;
- Well organized and detail-oriented;
- Self-motivated, creative and able to organize and act independently;
- A team player with excellent verbal and written communication skills in both Chinese (Cantonese and Mandarin) and English;
- Strong PC skills, especially in Excel; knowledge of database management system is an asset;
- An interest in and/or knowledge of classical music will be an added advantage.
Applicants should send a detailed resume with current and expected salaries through email.
Application deadline: 16 July 2017. All applications will be treated in the strictest confidence.
(Personal data collected will be used for recruitment purpose only)
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