Our client, a well-established bank, is now seeking an experienced candidate to join their team.

Responsibilities:

• Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
• Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
• Implement customer retention programs and identify cross-selling opportunities proactively

Requirements:

• Post secondary or above, preferably degree holder in any disciplines
• Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
• Customer-focused with excellent communication and interpersonal skills
• Able to work in shifts on weekends and public holidays
• Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
• Fresh graduate will be considered

We are expert in Talent Management solutions. Headquartered in Hong Kong, Talent Axis is a specialized recruitment firm providing service to financial institutes, commercial & industrial sectors, as well as IT & T, dealing in permanent positions, contract roles and temporary assignments.

Employment Agency Licence No.68188