The Client Services Position is for a highly motivated, energetic, dedicated service professional. This goal-oriented individual is responsible for servicing clients of Tourico Holidays which includes but is not limited to online travel agencies and direct consumers in a fast paced, fun, call center environment.

This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with client on every call consistently is necessary. Support is provided by telephone and email, in conjunction with front and back office computer application, as well as Microsoft Office.

Essential Duties & Responsibilities: 

• Enthusiastically engaging each caller and representing Tourico Holidays in a highly professional manner
• Successfully and accurately answering client questions and provide appropriate additional information
• Capturing accurate and legible documentation on all call activities in the Back Office system as required
• Respond rapidly and accurately to online/ email requests for information
• Monitor bookings for processing of reservations, special requests, amendments and cancellations
• Escalate issues in accordance with Contact Centre guidelines when necessary
• Consistently maintaining departmental standards for quality
• Achieving defined Service Level Agreements and Key Performance Indicator goals
• Responsible to meet all company policies and procedures
• Responsible to follow regular schedule and be flexible in schedule changes based on business volume

Requirements/Qualifications

• Required to communicate fluently in English and Mandarin, in both vernal and written 
• Strong customer service and listening skills
• Persistent in ensuring issues are resolved accurately, effectively and timely
• Ability to follow precise direction consistently without continuous supervision
• Detail-oriented and flexible
• Highly motivated
• Work well under pressure and with team
• Regular, dependable attendance and punctuality
• Must be able to work for weekends and holidays
• Candidates must be allowed to work in Hong Kong

Benefits

• 5-day work, office working hours
• Medical Coverage
• Double pay

*We operate a call center. Candidates must be willing to work a flexible schedule to include weekends and holidays.

Personal data collected will be used for recruitment purpose only.

Who we are:

Tourico Holidays Hong Kong Limited is a marketing company for one of the most distinctive and expansive travel distribution companies in the world.

What we do:

Tourico Holidays is an online travel wholesaler, providing marketing inventory of hotels, cruises and flights for travel agencies and individual guests globally throughout the world. The company's core asset is its worldwide merchant hotel network, now exceeding 17,000 individual properties throughout the United States, Europe, South America and Asia. Our main websites are www.lastminutetravel.com , www.easyclicktravel.com ,  www.touricoholidays.com, www.travelholdings.com

Tourico Holidays provides marketing services to Tour Operators and online retailers in Asia.

Why we are unique:

• We own our own technology (Travel Global Systems, based in Tel Aviv)
• We are a travel solution for everyone. “From anywhere to everywhere.”
• We are able to not only change, but to thrive as the travel industry evolves
• We create successful professionals out of employees who grasp the opportunity and who contribute to the companies growth