About the Role:

Purpose of the position

• To conduct on-site assessments against the requirements of relevant standards or specifications (primarily ICT- & Quality-related product suite, which could be extended based on business needs)

• To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.

• To deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills

• To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and “Making excellence a habit”

About You:

Key responsibilities & accountabilities

• Undertake management system assessments in accordance with BSI requirements.

• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.

• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.

• Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team

• Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.

• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.

• Plan/schedule workloads to make best use of own time and maximise revenue-earning activity.

• Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.

• Maintain and develop assessment skills and technical and management system standards knowledge.

• Provide technical support to clients through business development, sales and customer service staff

• Ensure that value is added to customers and their business/organisation through the delivery of BSI training courses

• Inform customers of BSI services to their needs during training sessions

• Provide delegates with information on how the training - is aligned to the overall customer journey with BSI

• Continually enhance the reputation and perception of BSI through excellent delivery of training courses/solutions and day-to-day interactions with customers and other key stakeholders

• Provide feedback to support course development in line with the new course and existing product development process

• Provide assistance with the design of training solutions. (E.g. classroom, electronic, correspondence, mentoring, coaching)

• Maintain and enhance appropriate professional qualification status in relevant disciplines

• Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery

• Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

Candidate specifications

• Bachelor degree or above with Information Technology related major

• An IT professional with training and a working knowledge of ISO 9001, ISO 27001 & ISO 20000

• Minimum 4 years working experience, of which at least 2 years working experience in IT

• Commercial understanding of compliance industry, minimum 2 years quality system management

• Knowledge of business processes and application of quality management standards

• Good verbal and written communication skills and an eye for detail

• Be self motivated, flexible, and have excellent time management/planning skills

• Can work under pressure

• Willing to travel on business intensively

• An enthusiastic and committed team player

• Good public speaking and business development skill will be considered advantageous

Key performance indicators

• Delivery of man-days as booked in time and good quality work together with positive feedback from clients

• Feedback efficiently to both clients and internal queries

• Timely submission of reports

• Actively solve problems when needed with “can do” attitude

• Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them “Make excellence a habit”

• Help to avoid customer attrition by providing quality value added service and technical support

We offer a 5-day working week, comprehensive staff development programs, attractive remuneration & fringe benefits package to the right candidates. Interested parties please send us a full resume with your CURRENT & EXPECTED SALARYat https://globalcareers-bsigroup.icims.com/jobs/4451/client-manager/job?mode=view&mobile=false&width=910&height=500&bga=true&needsRedirect=false&jan1offset=480&jun1offset=480.

Personal data provided by applicants will be treated in strict confidence and used for recruitment purposes only for no more than 6 months.

Working for BSI Group opens your mind to the world around you.  Everywhere you turn, you'll find our work being used by thousands or even millions of people, consciously or subconsciously, in their everyday home and business lives.

We've come along way since being founded in 1901.  Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses.

It's often said that staff are a company's most important asset.  But at BSI this isn't just mantra; we look only for the best and most talented individuals who can achieve at the highest level in order for the business to be successful and to grow.