Job Responsibilities:

• Response to customer's enquiries and complaints via online chat / phone / email
• Response to clients' need and problem solving
• Achieve familiarity with promotional information and brand policies
• Daily order management, follow up with logistics team on shipping and delivery issues

Job Requirements:

• Good Command of written and spoken English, Cantonese and Mandarin
• Familiarity with sales processes (returns, refunds, invoices, etc.)
• Good communication skills and willing to learn
• Proactive handle problem skills, understanding of when to escalate problems
• Experience in call center or counter services
• Immediately is highly advantage

Other Benefits:

• Good Environment
• Shift duties (09:00-18:00/13:00-22:00)
• Overtime Pay
• Staff shopping discount
• Birthday allowance
• Wedding Leave

We offer attractive remuneration with excellent career opportunities to the right candidate. Interested parties please apply with detailed resume stating present and expected salaries to the Human Resources Department by email.

Personal data will be used for recruitment purpose only.

NASDAQ:BZUN

Baozun e-Commerce is established in 2007, is a leading digital services and e-commerce service providers to help brands and retailers succeed in the Chinese e-commerce provider market. We offer a full range of front-to-back services, including website creating, updating and hosting, IT facilities set up, customer service, logistics and other services and digital marketing. The clients’ base spans leading multinationals brands and luxury brands products. With headquarters locating in Shanghai, we have offices and operations in Shanghai, Suzhou, Hong Kong, Guangzhou and Taiwan. To cope with the Company's continuing growth and anticipation of increasing sales revenue, we are seeking for high caliber individuals for the following positions: