Responsibilities 

• Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule;
• Recommend, configure and supporting Quantum software/hardware products to meet customer needs;
• Respond to phone support requests from Quantum partners and customers on Quantum products and provide on-site or remote support;
• Gather problem descriptions, log files, configuration and analyze them in order to determine root cause of problems and finding solutions;
• To take ownership of technical issues and when necessary to escalate issues to the correct technical or managerial level to ensure customer issues are resolved in shortest possible timescale;
• Have deep understanding of the technology behind our solutions;
• Provide training to customers as and when required;
• Provide on-call support outside regular business hours as and when the need arises; and
• To travel overseas to assist in regional technical matters as and when required.

Requirements 

• Minimum a Diploma or Degree in IT or Computer Science similar field or equivalent work experience level;
• 1 to 3 years post-sales service experience with IT storage products or other relevant skill set;
• Working knowledge of networking and SAN, fiber channel technology and SCSI;
• Ability to multi-task with several critical customer situations at the same time;
• Ability to work independently as well as contributing as a team; and
• Good communication skills (both verbal and written) and ability to work with an international team.
• Graduate with minimal work experience but possess good academic results may be considered.

Additional desirable but not compulsory skills

• Knowledge of Quantum StorNext;
• Backup and archiving application implementation knowledge/skills;
• Experience in vendor or technical support environment with trouble ticketing systems;
• Working knowledge of MS Windows 2008/2012 system administration and troubleshooting skills; and
• Working knowledge of backup applications such as Veritas NetBackup, Commvault, CA, or Legato Networker.

Qualified candidates (Citizen & PR only) are requested to apply via email stating current and expected salary to stated email.

QUANTUM (www.quantum.com) is a proven global expert in data protection and big data management. We provide a unique combination of specialized storage solutions and unmatched value for traditional, virtual and cloud environments. We make storage solutions that deliver certainty.

From small businesses to multinational enterprises, more than 50,000 customers trust Quantum to solve their data protection, retention and management challenges. Quantum’s best-of-breed open systems solutions provide significant storage efficiencies and cost savings while minimizing risk and protecting prior investments. They include StorNext® data management software and appliances for high performance file sharing and archiving, vmPRO solutions for protecting virtual servers, DXi® - Series disk-based de-duplication and replication systems for fast backup and restore, and  Scalar® tape automation products for disaster recovery and long term data retention.