Job Responsibilities:


Internal Technical Support

• To provide desktop support and general configuration of software to  our customer;
• To provide network support and general configuration to our customer;
• To provide staff and clients with server support and general maintenance to our internal user and customer;
• Ensure that all internal IT helpdesk requests are actioned
• Achieve KPI’s for IT/Helpdesk outputs
• Assist with the testing of internal applications and projects

External / Client Technical Support

• To deal with customers in an empathic and technically effective manner
• To provide external client support via telephone and email
• Deployment of new customer websites
• Provide technical assistance as required for new client projects

Job Requirements:

• Higher Diploma or above in Computer Science / Information Technology
• Minimum 2 years relevant technical experience
• Experience of customer orientated environment
• Ability to liaise with customers in an empathic and technically effective manner
• Excellent communication skills with the ability to provide advice to non-technically aware customers (either internally or externally)
• Good communication skill; proficiency in both written and spoken English and Chinese
• Ability to work well within a team as well as on own

***Interested parties please email your detail resume with contact telephone number, present salary, salary expected by clicking "Apply Now"***

Personal data will be used for recruitment purpose only.