The Job

• To provide first line helpdesk support service
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• To assist desktop installation/patching/upgrade, maintain and software deployment for company’s desktop
• Incident and problem management. Acting as an escalation point where difficult or controversial calls are received
• To process IT procurement and require to on-going communication with different vendors
• Oversee the daily performance of computer system
• Keeps computer equipment, hardware, and software updated to meet organizational needs
• Ensure the user computer are fulfil compliance/security requirement
• Prepare evaluations of software or hardware and recommend improvements and upgrades
  
  
  

The Person

• Higher Diploma or equivalent with a minimum of 3 years’ experience in IT helpdesk operation
• Holder of professional qualification(s) preferred e.g. MCSE(Desktop Infrastructure), ITIL foundation Certification
• Solid experience in Microsoft Windows Desktop platform (OS and application software),  MS Office,  PC hardware, iOS, Android, MDM and Wireless LAN technologies
• Able to work independent, self-motivated and willing to take challenges
• Strong customer service skills
• Strong Analytical and problem solving skills
• Fluent in spoken English and good command of written English and Chinese
• Willingness to learn new IT Technology
  
  
  

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Interested parties please send your full resume with current & expected salary, education and working experience to Human Resources Department (1/F FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong) or email to us (Apply via JobsDB) or fax to 28503838.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.