Sales and Profit

• To achieve the seasonal sales and profit targets based on the seasonal business plan
• To negotiate with suppliers in a tough but fair manner to secure exclusive merchandise/ brands and optimize the profit margin
• To be proactive in understanding the competition, and take action to minimize any loss of Lane Crawford market share
• To monitor closely systems to control sales and stock levels in order to maintain seasonal target and increase the stock turn rate
• To work with the stores to establish a balanced range of merchandise suited to the customer profile of store.
• To work together with marketing to make recommendations for changes and improvements to maximize sales potential and profit within the store
• To determine pricing strategies for products/suppliers based on market reviews, competitor positions, supplier financials, etc.
• To track and evaluate performance of all merchandise and review performance weekly with the General Merchandise Manager and the Department Sales Manager’s in store
• To provide monthly updates to relevant parties on key costs and expenses related to buying
• To ensure that staff are utilising Omni-channel technology to encourage customers to shop on and off line, maximizing sales at every opportunity   

Merchandise Management

• To be innovative and able to forecast upcoming trends by reading international magazines and journals and beauty updates
• To be familiar with both local and overseas market situations and alert to trends
• To maintain a leading position in the market of products in its own category
• To ensure timely delivery of merchandise, maintain a balances stock holding and  ensure consistent quality and quantity to stores
• To monitor sales and manage the exception rate, taking decisive action to handle any issues
• To monitor the performance of all suppliers, give timely feedback and handle issues related to supply and product  quality
• To carry out spot checks in inventory levels in store and work with Department Sales Manager’s on any store operations issues
• To be responsible for the maintenance and control of aged stock

Relationship Management

• To work closely with Brand Creative team to deliver the appropriate brand image to the end customer, through the correct communication channel
• To work closely with vendors/workshop to maintain a timely delivery to stores
• To demonstrate a desire to understand and communicate the latest trends and jewellery fashion to staff
• To manage the business relationship with the vendors taking every opportunity to enhance and strengthen the relationship
• To attend training sessions for all new merchandise/brands
• To provide accurate knowledge and information to sales staff for them to communicate with the customers
• To manage the vendor relationship to ensure that sales staff are trained in product knowledge and visual presentation for vendor products
• To work closely with business process team and vendors to coordinate the consignment/ concession agreement issue
• To fully understand and be able to communicate our Omni-channel business model, ensuring all staff understand the need for a seamless customer experience, on and off line

Company Culture and Talent Development

• To fully engage and live by the Lane Crawford Vision, Passion, Learning, Collaboration (PLC) Values, and deliver our Customer Service Promise at all times
• To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objective
• To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity
• To personally demonstrate the Lane Crawford Leadership Code Behaviours and use these as a tool to coach and develop team members and colleagues
• To fully participate in the performance development planning (PDP) process, developing knowledge and understanding of your team member strengths and development opportunities using PDP Tools
• To take appropriate corrective action (in consultation with HR Department) with employees who do not achieve required standards of performance and behavior
• To build a personal connection with each team member, taking time to understand them individuals and identify ways to motivate, retain and engage them

To apply for this exciting opportunity, please submit your application on Lane Crawford Career or email your resume and your expected salary to careers＠lanecrawford.com

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IN LANE CRAWFORD

The Leading Light for the Global Asian Luxury Customer.