Maintenance Technical Support
Top Level Corporation Limited
- Company Industries:Information Technology
Job Information
- Post Date:2017-07-24
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Customer Service - Supervisor/Officer Support Network & System
Job Description
Job Responsibilities:
Internal Technical Support
- To provide desktop support and general configuration of software to our customer;
- To provide network support and general configuration to our customer;
- To provide staff and clients with server support and general maintenance to our internal user and customer;
- Ensure that all internal IT helpdesk requests are actioned
- Achieve KPI’s for IT/Helpdesk outputs
- Assist with the testing of internal applications and projects
External / Client Technical Support
- To deal with customers in an empathic and technically effective manner
- To provide external client support via telephone and email
- Deployment of new customer websites
- Provide technical assistance as required for new client projects
Job Requirements:
- Higher Diploma or above in Computer Science / Information Technology
- Minimum 2 years relevant technical experience
- Experience of customer orientated environment
- Ability to liaise with customers in an empathic and technically effective manner
- Excellent communication skills with the ability to provide advice to non-technically aware customers (either internally or externally)
- Good communication skill; proficiency in both written and spoken English and Chinese
- Ability to work well within a team as well as on own
***Interested parties please email your detail resume with contact telephone number, present salary, salary expected by clicking "Apply Now"***
Personal data will be used for recruitment purpose only.
Company Info
Top Level Corporation Limited (TLC) is a leading data security solution provider. We commit to deliver robust data protection solutions to ensure the security, privacy and integrity of
clientele's business information.
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