Responsibilities

• Represent the management in handling all guest enquiries, dealing with VIP guests, ensuring service excellence with extensive involvement in the Hotel Guest Loyalty programme
• Act as coordinator and ensure prompt and adequate service delivered by various departments
• Handle emergency cases in accordance with hotel group policies and procedures, such as ensuring the safety and security of all hotel guests and staff members
• Assist the Front Office Manager in the management of the front office operations, and ensure the smooth running of reception and the guest service counter

Qualifications

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3 years guest service experience at the front desk at a supervisory level
• Able to work under pressure and handle ad hoc projects when necessary
• Excellent quality-oriented customer service skills
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Knowledge of the Fidelio System (Opera version) would be an advantage
• Excellent command of both spoken and written English and Chinese. Fluency in Putonghua would be a definite advantage 

A competitive remuneration package and career advancement opportunities will be offered to the right candidate. Interested parties should apply with resume, expected salary and contact details to: Human Resources Manager, Hong Kong Gold Coast Hotel, 1 Castle Peak Road, Gold Coast, Hong Kong or  https://www.sino-hotels.com/en/careers/career-opportunities/

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application within the Hotel Group. The personal data collected will be for recruitment purposes only. Data of unsuccessful applicants will be destroyed.

Hong Kong Gold Coast Hotel is a family beach resort conveniently located within a 30-minute drive from Central. Tranquil tropical gardens with direct access to Golden Beach provide the perfect setting for a dream wedding, a relaxing family holiday, a romantic getaway or corporate team-building events. Our 453 rooms and suites, including ten kid-themed rooms, feature views of the sea or the marina of neighbouring Gold Coast Yacht & Country Club, allowing guests to be comforted by the cool sea breeze as they enjoy genuine warmth of our service.

For more information, please visit us at: www.goldcoasthotel.com.hk