Responsibilities:

• Supervise the team and monitor day to day operations to maintain effective and quality policy administration including underwriting, new policies issuance, endorsements, premium payment, renewals and reinsurance arrangements.
• Monitor underwriting for non-medical personal line products within the underwriting guidelines.
• Review policies to ensure quality and efficient service deliverables. Provide guidance and training to the team to enhance technical knowledge.
• Monitor incoming policies submission and control backlog volume to ensure hitting service standard.
• Participate in projects and system enhancements to enhance team operational efficiency and service level.
• Handle enquiries on policy administration and underwriting issues from clients, intermediaries and internal team members in a quality and professional manner to achieve service excellence.

Requirements:

• Degree holder and with professional qualification in insurance industry (ACII or ANZIIF) is preferred
• 5-7 years of working experience, preferably 3-4 years in general insurance industry
• Experience in insurance policy administration
• Experience of supervising a team
• Knowledge of general insurance products and insurance operation
• Possess analytical, problem solving and decision making skills
• Customer focused and result oriented with strong interpersonal skills
• Welcome challenges and able to handle multi-task and work pressure under a fast changing environment
• A dynamic and proactive attitude is essential
• Good command of both spoken and written English and Chinese
• Proficiency in MS applications