Guest Services Agent

Responsibilities:

• Provide effective courteous services at the Front Office and resolve any guest dissatisfaction in a professional attitude;
• Perform registration and check-out procedures on all arrival and departure guests;
• Greet and welcome guests, and respond guests’ enquiries promptly, efficiently, and courteously in a professional manner at all time;
• Other ad-hoc assignment

Requirements:

• Certificate / Diploma in Hospitality Management or equivalent
• 1 year Front Office working experience preferred
• Proficiency in PC skills
• Good communication, interpersonal and customer service skills
• Proactive, self-motivated, energetic, passionate, team player
• Good command of both written and spoken Chinese and English, other dialects are definitely advantage
• Shift duty including overnight shift is required

A competitive remuneration and benefit package will be offered to the right candidate.  Interested parties, please send you resume,expected salary and contact details to Human Resources Department via clicking 'Apply Now'.

Personal data collected will be treated strictly confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.

To cope with the expansion of our hotel and serviced apartments projects, Tai Hung Fai Hospitality Management Ltd. is looking for talented ambitious professionals to join our team.