FWD spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore and Vietnam, offering life insurance across its markets. In Hong Kong, FWD also provides general insurance, employee benefits, pension and financial planning services. FWD’s strategic focus is to leverage technology to create fresh customer experience, deliver easy-to-understand products, and achieve its vision to become the leading pan-Asian life insurer that changes the way people feel about insurance.

FWD is the insurance business arm of investment group, Pacific Century Group. The life insurance and general insurance operating entities of FWD Hong Kong have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 487,000 customers with over 600+ staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:

• Handling of internal enquiries via phone calls and emails related to new business issues.
• Working closely with internal departments to resolve day-to-day operation issues
• Assist in leading a team of NB support staff to screening / data input / QC / scanning functions
• Assist to monitor supporting staff performance and ensure delivery of quality services
• Assist to prepare progress reports and participate in ad-hoc projects as assigned by department head

The Person:

• Tertiary education preferred
• A minimum of 2 years’ experience preferably in Life insurance new business operations or case management. Candidate with underwriting authority or experience would be an advantage
• A good team player and is willing to work overtime
• Effective communication skills
• Proficient in MS Office and Chinese Input
• Excellent in both written and spoken English. Putonghua would be an advantage

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.