Responsibilities:

• Handle customer enquiries, perform banking transactions and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory requirements;
• Provide comprehensive and professional phone banking services to premier customers, working to acquire, retain and develop relationships through our phone channel;
• Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services;
• Support the Bank’s initiatives as and when necessary.

Requirements:

• HKCEE or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution;
• Financial institution or call centre experience preferable;
• Highly customer-focused approach, with the drive to provide the highest level of client service;
• Insurance or investment licences a definite advantage;
• Effective communication and problem solving skills;
• Fluency in Cantonese and English, with Putonghua proficiency an advantage;
• Willing to perform shift duties, including weekends and public holidays if required. Appropriate shift allowance will be granted.

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.