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Customer Services Manager (Bank)

Midas Associates Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2017-07-26
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Corporate Banking  

Job Description

Our client is a reputable bank currently looking for an experienced professional to join as Customer Services Manager.

 

DUTIES:

  • To ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the bank
  • To coordinate with relevant business to resolve complaint cases
  • To review investigation reports and replies on complaint cases from the subordinates and prepare the written replies to customers, media or regulators
  • To identify improvement opportunities and service level upgrading needs from complaint cases

 

REQUIREMENTS:

  • University graduates with at least 7 years of relevant banking experience, of which at least 5 years at managerial level. 
  • Sound knowledge in handling customer complaints
  • Good understanding of regulatory policies and guidelines governing retail banking services
  • Good knowledge of retail banking products and services
  • Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable

Company Info

Midas Associates Limited is a focused banking and finance executive search firm formed by Consultants who were senior investment, commercial, corporate  & consumer bankers.

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