Job Responsibilities:

• Perform 24 x 7 monitoring and technical/customer support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to ensure continuous availability and high stability
• Resolve daily service, operation and administrative tasks
• Keep track of incident tickets updated and follow-up with relevant support teams in accordance within the defined SLAs
• Delivery of operation reports, management report and customer report
• Ensure SLA achievement 

Job Requirements:

• Diploma holder or above of Computer Studies, Information/Electronics Engineering or related discipline.
• MCP / MCSE / CCNA / CCNP certificated holders is an advantage
• Minimum 1 years of experience in IT service provider or HelpDesk / Telecom or Internet industry
• Understanding of LAN / WAN, TCP/IP networking, DNS, VPN, firewall router and switch

Benefits:

Free shuttle bus service: To and from Tseung Kwan O MTR Station. 

Fringe Benefits: Double Pay + Discretionary Bonus, OT Pay, Birthday Leave, Flexible Working Hours, Medical & Dental Insurance, Fitness and Game Centre and comprehensive training allowance, etc. 

We offer rewarding career with attractive remuneration package to the right candidate. To find out more about our remarkable opportunities and company information, please visit our WEBSITE ; Facebook PAGE ; LinkedIn PAGE 

Interested parties please send full resume with your availability, present and expected salary, and quoting reference number attention to Talent Acquisition team by clicking Apply Now button. 

Only short-listed candidates will be notified. 

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided by applicants will be treated in strict confidential and will only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.

All information on unsuccessful candidates will be deleted from our files within 12 months.   

NTT Ltd. is a leading, global technology services company. To help our clients achieve their digital transformation goals, we use our global capabilities, expertise, and full-stack technology services delivered through our integrated services platform. As their long-term strategic partner, we help them enhance customer and employee experience, transform their cloud strategy, modernize their networks and strengthen their cybersecurity. And across their transformation priorities, we automate their business processes and IT, drawing insights and analytics from their core business data. As a global ICT provider, we employ more than 50,000 people across 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
  
Visit us at hello.global.ntt