Goals

• Create an engaging community among our members
• Ensure smooth facility operations and maintain company standards
• Maintain occupancy and achieve sales goals
• Manage a team to ensure a growing collaborative community

 Duties and Responsibilities

• Communicate regularly with General managers, the directors within the company
• Communicate the set priorities with community associates
• Conduct centre tours
• Conduct sale reports and CS performance reports to general manager and directors 
• Engage in larger community by attending different events
• Manage a team of 2+ to reach sales goals 
• Manage member expectations and develop community initiatives
• Manage the overall operational, budgetary, and financial responsibilities and activities of the centre
• Managing and maintaining relationships with suppliers and vendors
• Oversee and keep CS team up to date with process changes
• Oversee events to ensure a balance of educational, member appreciation elements
• Oversee marketing materials including electronic, print communications
• Perform weekly 1 on 1 to evaluate CS team performance
• Produce comprehensive member experience reports
• Solve member related issues to ensure a healthy community
• Work with CS team to prepare weekly report on community and sales progress

Experience and Requirements

•   College graduate with a degree
•   Business operations and/or project management required
•   Customer service and sales experience required
•   Demonstrate organizational and multitasking skills
•   Detail-oriented, strong ability to problem-solve and follow-through
•   Experience in managing a team
•   Fluent in English and Cantonese (written and oral), fluency in Putonghua is a plus
•   Have a sense of responsibilities and good work ethics
•   Have passion for entrepreneurship and driving positive change
•   Must have effective communication and negotiation skills
•   Understand start-up communities; as well as Campfire mission and values

Campfire offers space in a well-designed collaborative work environment for young companies to develop and formulate ideas. Our creative environment helps working minds gather around to increase their knowledge and assets for their company. Our goal is to inspire creativity through the people, relationships, and ideas that the users encounter here.