Responsibilities

• To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
• To provide a full range of concierge services to customers and be proactive in responding to their needs
• To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
• To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
• To professionally handle all customer comments and complaints
• To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
• To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
• To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

 Requirements

• Matriculated or above
• Minimum 5 year of relevant experience in a service field (retail, hospitality etc)
• 2 years work experience at supervisory level is a plus 
• Strong service mindset
• Customer focused with a pleasant and outgoing personality
• Good problem solving abilities
• Good command of English and Mandarin
• Computer literate

To apply for this exciting opportunity, please submit your application on Lane Crawford Career or email your resume and your expected salary to jobs＠lanecrawford.com.

At Lane Crawford we support our staffs with a range of benefits that reflect the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges and medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.