Responsibilities
- To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
- To provide a full range of concierge services to customers and be proactive in responding to their needs
- To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
- To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
- To professionally handle all customer comments and complaints
- To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
- To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
- To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times
Requirements
- Matriculated or above
- Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
- Strong service mindset
- Customer focused with a pleasant and outgoing personality
- Good problem solving abilities
- Good command of English and Mandarin
- Computer literate
To apply for this exciting opportunity, please submit your application on Lane Crawford Career or email your resume and your expected salary to jobs@lanecrawford.com.
At Lane Crawford we support our staffs with a range of benefits that reflect the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges and medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.
All information provided will be treated in strict confidence and used for recruitment purposes only.
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IN LANE CRAWFORD
The Leading Light for the Global Asian Luxury Customer.