Responsibilities

• Responsible for handling hotel incoming customer calls and transfer calls to respective departments
• Answering guests’ enquiries and assist guests for hotel information

Qualifications

• Certificate or above in hospitality management or related disciplines
• Customer service experience or call centre background is preferred
• Excellent quality-oriented customer service skills
• Good command of both spoken and written English and Chinese. Putonghua is a plus
• Willing to work at shift schedule including morning, afternoon or overnight shift 

 A competitive remuneration package and career advancement opportunities will be offered to the right candidate. Interested parties should apply with resume, expected salary and contact details to: Human Resources Manager, Hong Kong Gold Coast Hotel, 1 Castle Peak Road, Gold Coast, Hong Kong or via clicking "Apply Now" or www.sino-hotels.com

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application within the Hotel Group. The personal data collected will be for recruitment purposes only. Data of unsuccessful applicants will be destroyed.

Hong Kong Gold Coast Hotel is a family beach resort conveniently located within a 30-minute drive from Central. Tranquil tropical gardens with direct access to Golden Beach provide the perfect setting for a dream wedding, a relaxing family holiday, a romantic getaway or corporate team-building events. Our 453 rooms and suites, including ten kid-themed rooms, feature views of the sea or the marina of neighbouring Gold Coast Yacht & Country Club, allowing guests to be comforted by the cool sea breeze as they enjoy genuine warmth of our service.

For more information, please visit us at: www.goldcoasthotel.com.hk